Privacy policy

Effective date and scope

This Privacy Policy is effective from 30 July 2026. It applies to Vibe Tee's website, customer accounts, ecommerce services, AI design tools, order support, and related communications. It does not govern websites or services operated independently by third parties.

Personal data we collect

• Account and contact data — name, email address, phone number, password in protected form, verification status, and account activity.
• Order and delivery data — items, size and colour, custom-design reference, recipient name, address, landmark, delivery instructions, phone number, order history, and returns or support records.
• Payment data — payment-provider order and transaction references, payment status, amount, currency, failure information, refunds, and reconciliation records. Vibe Tee does not receive or store your full card number, CVV, or UPI PIN.
• Design-studio data — prompts, design text, uploaded artwork, model or personal photos, selected garment attributes, generated previews, provider details, and generation status.
• Device, usage, and location data — visitor and visit identifiers, IP address, browser, device and operating-system details, language, time zone, screen and viewport information, pages viewed, referring page, campaign parameters, visit duration, and IP-derived city, region, postal area, coordinates, network, and country information.
• Communications — messages, feedback, complaints, images, and other information you give customer support.

How we collect data

We collect data directly from you when you create an account, enter a delivery address, pay, upload content, use the studio, or contact us. We also collect some data automatically through cookies, local storage, server logs, and similar technologies, and receive data from payment providers, delivery partners, fraud-prevention services, and other providers involved in your request.

How we use personal data

• create and secure accounts and verify your identity;
• maintain your bag, process payment, fulfil orders, arrange delivery, and handle cancellations, exchanges, returns, and refunds;
• send service messages such as verification codes, receipts, order updates, and support responses;
• process prompts and images, generate previews, manufacture custom products, and preserve the design connected with an order;
• understand site use, attribute campaigns, improve performance and customer experience, and develop our products and services;
• detect fraud, abuse, prohibited content, security incidents, and technical failures; and
• keep business records, enforce our terms, resolve disputes, and comply with tax, accounting, consumer-protection, payment, and other legal obligations.

We process personal data with your consent or request, to provide the products and services you choose, for lawful business and security purposes, and where required to comply with law. Where applicable, you may withdraw consent, but this will not affect processing already completed and may prevent us from providing a requested feature.

AI designs and uploaded images

To provide the design studio, we send your prompt and the images used for a generation to Google's Gemini service or another AI provider identified at the time. Those providers process the data under their own service terms and privacy commitments.

Source images and artwork are stored in restricted locations. Generated previews may be delivered through a publicly accessible media URL. Anyone who obtains that URL may be able to view the preview, so do not submit confidential material or sensitive personal data to the studio.

When we share data

We share personal data only as reasonably needed with:

• payment processors such as Razorpay, banks, and fraud-prevention providers;
• Google's Gemini service and other providers used to generate, store, or deliver design previews;
• hosting, database, email, analytics, IP-location, security, and customer-support providers;
• printers, fulfilment teams, couriers, and delivery partners;
• professional advisers, auditors, insurers, and potential parties to a business reorganisation; and
• courts, regulators, law-enforcement bodies, or other persons when required by law or reasonably necessary to protect rights, safety, and the integrity of our services.

We do not sell personal data. Service providers are permitted to use data only for the services they provide to us, their legal obligations, or as otherwise disclosed to you.

International processing

Some service providers may process or store data outside your state or outside India. Where applicable, we use contractual, technical, and organisational safeguards and follow restrictions imposed by Indian law on cross-border transfers.

Cookies and local storage

We use cookies and browser storage for sign-in security, session and visitor recognition, cart continuity, checkout integrity, preferences, and site measurement. Disabling them may prevent account, bag, checkout, or studio features from working correctly. Browser controls can clear or block these technologies.

Retention

We keep personal data only for as long as it is reasonably needed for the purposes described here, including to provide your account, maintain design and order history, fulfil custom orders, meet legal and tax obligations, prevent fraud, resolve disputes, and maintain backups. Retention periods vary by data type and legal requirement.

We may retain transaction and order records after account closure where law or legitimate recordkeeping requires it. We may also keep de-identified or aggregated information that no longer identifies you.

Security

We use reasonable technical and organisational measures designed to protect personal data, including access controls, protected account credentials, and secure payment processing. No internet service or storage system is completely secure, so we cannot guarantee absolute security. Keep your password and verification codes confidential.

Your choices and rights

Subject to applicable law and relevant exceptions, you may ask us for access to a summary of your personal data, correction or completion of inaccurate data, deletion of data no longer needed, withdrawal of consent, and grievance redressal. You may also nominate another person to exercise applicable data rights in the event of death or incapacity.

You can update certain account and address details from your account. For another privacy request, contact customer support using the details shown on the website or in your order communications and use the subject "Privacy Request". We may need to verify your identity before acting and may retain data where law permits or requires.

Children's privacy

Vibe Tee is not directed to children under 18, and we do not knowingly offer accounts or the AI design studio to them without verifiable consent and involvement of a parent or legal guardian. If you believe a child has provided personal data without appropriate consent, please contact us so we can review it.

Changes and contact

We may update this policy as our services or legal obligations change. The revised policy will show a new effective date, and we will provide additional notice where required.

Questions, complaints, and requests can be sent to Vibe Tee customer support using the contact details shown on the website or in your order communications. Please include enough detail for us to identify your account or order and understand the request.